Shipping policy

SHIPPING POLICY

Thank you for shopping with BODHI. Each order is carefully prepared and packaged to help protect your crystals, minerals, jewelry, and other items during transit.

Where We Ship

BODHI currently ships within:

  • Puerto Rico
  • The United States

International shipping is not currently available.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Business days do not include Saturdays, Sundays, or holidays.

Processing time is separate from carrier transit time.

During holidays, special launches, high-volume periods, or unexpected circumstances, processing may take slightly longer.

Shipping Methods

Available shipping services are displayed during checkout based on the destination, order weight, package size, and available carrier services.

BODHI currently offers eligible USPS services including:

  • USPS Ground Advantage
  • USPS Priority Mail

The customer may select from the available shipping methods presented during checkout.

Shipping Rates

Shipping rates are calculated at checkout based on factors including the destination, package dimensions, and total shipment weight.

Applicable taxes may also be added as required by law.

Estimated Delivery

Delivery estimates shown during checkout are provided by the carrier and are estimates rather than guaranteed delivery dates.

Carrier delays may occur because of weather, holidays, transportation disruptions, operational delays, or other circumstances outside BODHI’s control.

Tracking

When tracking is available, customers will receive tracking information after the order has been prepared and shipped.

Please allow time for the carrier to scan and update the tracking information.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before completing checkout.

If you notice an error after placing an order, contact us as soon as possible at bodhimasaje@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost, Delayed, or Delivered Packages

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If a shipment has an unusual tracking issue, contact us and we will assist you with reviewing the shipment and, when appropriate, the carrier’s claim process. 

If a package appears to be lost in transit, please contact BODHI so we can review the tracking information and initiate an inquiry or claim with the carrier when applicable. If a shipment is confirmed lost, BODHI will work with the customer toward an appropriate resolution, which may include a replacement when available or a refund.

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking around the delivery location, with household members, neighbors, building management, and your local postal carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of:

  • The damaged item.
  • The exterior shipping package.
  • The interior packaging.
  • The shipping label when possible.

Please retain the packaging until the issue has been reviewed.

Contact

For shipping questions:

BODHI
Email: bodhimasaje@gmail.com