Refund policy

At BODHI, we carefully select, prepare, and package each item with attention and care. Because many of our products are natural stones, crystals, minerals, and handcrafted pieces, slight variations in color, shape, pattern, inclusions, texture, size, and finish are normal and part of what makes each piece unique. 

Returns

We accept return requests within 14 days of delivery.

To be elegible for a return, the item must be:

  • Unused and in its original condition.
  • Returned with any original packing, cards, accessories, or components included with the order.
  • Accompanied by proof of purchase.

To request a return, please contact us at bodhimasaje@gmail.com before sending any item back.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not elegible for return:

  • Custom or personalized items.
  • Items that have been worn, used, altered, damaged, or modified after delivery.
  • Gift cards, if applicable.
  • Earrings or other pierced jewelry that have been worn, for hygiene reasons.
  • Items marked as final sale.

Natural characteristics such as mineral inclusions, small pits, internal fractures, color zoning, surface variations, differences in pattern, or other characteristics inherent to natral stones are not considered defects.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at bodhimasaje@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the shipping box and packaging when damage occurred during transit.

We will review the situation and work with you toward an appropriate resolution.

Return Shipping

Unless the return is due to an error by BODHI or an item that arrived damaged or incorrect, the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or the return results from an error on our part.

We recommend using a trackable shipping method when returning an item.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. 

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, credit card company, or payment provider.

Please allow additional time for your financial institution to post the refund to your account.

Contact

For questions about returns or refunds, contact: 

BODHI

Email: bodhimasaje@gmail.com